Shipping policy
At Boyomas, we aim to provide clear and straightforward delivery information before you place an order.
1. Shipping Cost
Standard shipping is free on eligible orders placed through our website.
There are no standard shipping charges added to qualifying orders at checkout unless a specific product page clearly states otherwise.
Any additional delivery charge or special delivery requirement will be disclosed before the customer completes the purchase.
2. Standard Delivery Time
Our standard delivery estimate is:
5–8 business days
Delivery times are estimates and may vary depending on the product, destination, carrier availability, weekends, public holidays and circumstances outside our reasonable control.
3. Order Processing
After an order is successfully placed, we process the order for fulfilment and delivery.
Customers will receive order-related communications using the contact information supplied during checkout.
4. Delivery Address
Customers are responsible for providing an accurate and complete delivery address at checkout.
Please carefully check:
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Full name
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Street address
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Apartment or unit number
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City
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Postal code
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Contact telephone number
If an incorrect address is supplied, contact us immediately at:
5. Large Appliance Delivery
Refrigerators are large appliances and may require special handling during transportation.
Depending on the product and destination, delivery arrangements may vary.
Customers should review any delivery instructions provided for their specific order.
If a delivery requires the customer to be available, the carrier may contact the customer to arrange delivery.
6. Delivery Delays
Although our normal estimated delivery time is 5–8 business days, delays can occur because of:
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Carrier delays
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Severe weather
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Public holidays
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Incorrect address information
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High delivery volumes
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Transportation disruptions
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Events outside our reasonable control
If your order has not arrived within the expected timeframe, contact us at:
7. Tracking
Where tracking information is available, it may be provided to the customer after the order has been dispatched.
Tracking updates are controlled by the applicable carrier and may not appear immediately after shipment.
8. Damaged Delivery
Please inspect the external packaging when your order arrives.
If your refrigerator or another product appears damaged, contact us as soon as possible and provide photographs of:
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The product
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The packaging
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Shipping labels
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Visible damage
This information can help us investigate the issue with the delivery provider.
9. Missing Deliveries
If tracking indicates that an order has been delivered but you cannot locate it, please contact us promptly.
We may request information from the delivery provider to investigate the delivery status.
10. Delivery Availability
Products are only advertised for delivery where we reasonably expect to be able to fulfil the order.
If a specific product has geographical delivery restrictions, those restrictions will be communicated before purchase.
11. Order Changes
If you need to change your delivery address or order information, contact us immediately.
Once an order has been dispatched, we may not be able to change the delivery address.
12. Contact Us
For shipping questions, contact:
Boyomas
63 Wolfe Rd
Thorpe Hamlet
Norwich NR1 4HT
United Kingdom
Email: support@boyomas.shop
Phone: +44 (772) 406-0265
Standard Shipping: Free
Estimated Delivery: 5–8 business days