FAQs
Frequently Asked Questions
What does Boyomas sell?
Boyomas is an online retail store specializing in refrigerators and related home appliances.
Where is Boyomas located?
Our listed business address is:
63 Wolfe Rd, Thorpe Hamlet, Norwich NR1 4HT, United Kingdom.
How can I contact Boyomas?
You can contact our customer support team by:
Email: support@boyomas.shop
Phone: +44 (772) 406-0265
Do you offer free shipping?
Yes. Standard shipping is free on eligible orders.
How long does delivery take?
Our standard estimated delivery timeframe is 5–8 business days.
Actual delivery can vary depending on the product, destination, carrier and circumstances outside our reasonable control.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information may be provided after dispatch.
Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
For online purchases, applicable UK statutory cancellation rights also apply.
Can I return my refrigerator?
Eligible returns may be requested within 30 days of receiving your order, subject to the terms of our Refund & Return Policy and applicable consumer law.
How quickly are refunds processed?
Approved refunds are processed within 7 days.
The time for funds to appear in your account can depend on your payment provider or bank.
What if my refrigerator arrives damaged?
Contact us as soon as possible at:
Please provide your order number and photographs showing the product, packaging and damage.
What if I receive the wrong product?
Contact us promptly with your order number and details of the product received.
We will review the issue and provide appropriate instructions.
What if my product develops a fault?
Contact our support team with your order information and a description of the problem.
We will assess the situation and explain the available remedy in accordance with applicable law and our policies.
Do refrigerators require special delivery?
Because refrigerators are large appliances, delivery arrangements may vary depending on the product and destination.
Please follow any delivery instructions provided for your order.
Can I change my shipping address?
Contact us as soon as possible if you need to change your address.
Once an order has been dispatched, changing the delivery address may not be possible.
Are product specifications accurate?
We make reasonable efforts to provide accurate product descriptions and specifications.
Customers should carefully review the individual product page before purchasing, particularly dimensions, capacity, features and installation requirements.
How can I ask a question about a product before buying?
You can contact us at:
Please include the product name or product URL and your question.
Is my payment information secure?
Payments are processed through secure payment-processing services. We do not intentionally store complete payment-card information on our own systems.
Can I contact you about a previous order?
Yes. Please email support@boyomas.shop and include your order number so we can assist you.
Where can I find your policies?
You can find our:
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Privacy Policy
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Refund & Return Policy
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Shipping Policy
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Terms of Service
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Contact information
through the relevant links on our website.
Still Have a Question?
We're happy to help.
Email: support@boyomas.shop
Phone: +44 (772) 406-0265
Boyomas
63 Wolfe Rd
Thorpe Hamlet
Norwich NR1 4HT
United Kingdom