Privacy policy

At Boyomas, accessible at www.boyomas.shop, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, contact us, create an order, or purchase our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Who We Are

Boyomas operates an online retail store offering refrigerators and related home appliances.

Business Name: Boyomas
Website: www.boyomas.shop
Email: support@boyomas.shop
Phone: +44 (772) 406-0265
Business Address: 63 Wolfe Rd, Thorpe Hamlet, Norwich NR1 4HT, United Kingdom

For privacy-related questions, please contact us using the information above.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Your full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Products purchased

  • Payment and transaction information

  • Customer service communications

  • Information you provide through contact forms

  • Website usage information

  • Device and browser information

  • IP address

  • Cookies and similar technologies

We do not need to know more personal information than is reasonably necessary to process your order, provide customer service, operate our website, and meet applicable legal obligations.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Boyomas does not intentionally store complete payment-card numbers or security codes on its own systems. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

4. How We Use Personal Information

We may use information we collect to:

  • Process and fulfil orders

  • Arrange delivery

  • Send order confirmations

  • Provide shipping updates

  • Respond to customer enquiries

  • Process returns, refunds and cancellations

  • Provide customer support

  • Prevent fraudulent or unauthorized transactions

  • Maintain and improve our website

  • Maintain website security

  • Meet legal and regulatory requirements

  • Keep appropriate business and transaction records

  • Communicate with customers when necessary regarding their orders

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without an appropriate legal basis or your consent where required.

5. Marketing Communications

Where required by applicable law, we will obtain appropriate consent before sending promotional marketing communications.

You may unsubscribe from marketing communications at any time by using an unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to an existing order.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly

  • Remember shopping-cart information

  • Improve website performance

  • Understand website usage

  • Provide security

  • Improve the shopping experience

Some cookies may be provided by third-party services integrated with our Shopify store.

You can manage cookies through your browser and, where applicable, through the cookie controls provided on our website.

Disabling certain cookies may affect website functionality.

7. Third-Party Service Providers

We may use third-party service providers to operate aspects of our business, including:

  • Shopify

  • Payment processors

  • Shipping and delivery providers

  • Website analytics providers

  • Customer communication services

  • Fraud-prevention and security services

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

8. Sharing Personal Information

We do not sell customer personal information as a business practice.

Information may be shared with service providers when necessary to:

  • Process payments

  • Deliver orders

  • Provide customer support

  • Prevent fraud

  • Maintain website functionality

  • Meet legal obligations

We may also disclose information where required by law, court order, governmental authority, or to protect our legal rights.

9. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

11. Your Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your data is processed

To make a privacy request, contact:

support@boyomas.shop

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request personal information from children where doing so would violate applicable law.

13. International Data Processing

Some of our service providers may process information in countries outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Boyomas
63 Wolfe Rd
Thorpe Hamlet
Norwich NR1 4HT
United Kingdom

Email: support@boyomas.shop
Phone: +44 (772) 406-0265

Website: www.boyomas.shop