Refund policy
At Boyomas, we want customers to feel confident when purchasing from our store. This Refund & Return Policy explains how returns, cancellations and refunds are handled.
1. Our Return Commitment
If you are not satisfied with your purchase, you may be eligible to return the product in accordance with this policy and applicable UK consumer law.
Nothing in this policy is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.
2. 30-Day Return Request Period
Customers should contact us within 30 days of receiving their order if they wish to request a return or refund under our store policy.
Please contact:
Include:
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Your full name
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Order number
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Product name
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Date the order was received
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Reason for the return
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Photographs or other information when relevant
We will review your request and provide return instructions where applicable.
3. UK Statutory Cancellation Rights
For eligible online purchases, UK consumer law generally provides a cancellation period of 14 days after delivery without requiring the customer to provide a reason.
Where a customer exercises a statutory cancellation right, the applicable legal requirements regarding cancellation, return of goods and refunds will apply.
Our 30-day store return window does not reduce any statutory rights.
4. Product Condition
Where a return is permitted, customers should take reasonable care of the product.
For refrigerators and other large appliances, customers should:
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Keep the product secure
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Avoid unnecessary damage
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Keep original packaging where reasonably possible
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Keep accessories, manuals and included components
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Avoid installing or modifying the product unnecessarily when considering a return
A product should be returned in a condition consistent with the customer's lawful right to inspect and assess the goods.
5. Damaged or Incorrect Products
If your refrigerator arrives damaged, defective, incomplete or different from the product ordered, contact us as soon as reasonably possible.
Please provide:
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Order number
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Description of the issue
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Photographs of the product and packaging
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Photographs of any visible shipping damage
We will assess the situation and provide appropriate instructions.
6. Defective Products
If a product develops a fault, please contact us with details of the issue.
Depending on the circumstances and applicable law, we may offer an appropriate remedy such as repair, replacement or refund.
Your statutory consumer rights remain unaffected.
7. Return Shipping
Return-shipping responsibility may depend on the reason for the return.
Where the return is due to an error on our part, such as an incorrect product or qualifying damage occurring before delivery, we will provide appropriate return instructions.
Where a customer voluntarily returns an item for another reason, applicable return-shipping arrangements will be explained before the return is completed.
8. Large Appliances
Because refrigerators are large and potentially heavy appliances, customers should not attempt to arrange an unsafe return themselves.
Before returning a refrigerator, contact our support team for instructions.
Email: support@boyomas.shop
9. Refund Processing
Once an approved return or cancellation has been processed, refunds will be processed within 7 days.
The time required for the money to appear in your account can depend on the payment provider and financial institution used for the original transaction.
Refunds will normally be issued using the original payment method where reasonably possible.
10. Cancellations Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible.
We will make reasonable efforts to stop the order before dispatch.
Once an order has entered the shipping or delivery process, cancellation may instead need to be handled as a return.
11. Non-Returnable Situations
A return may not be accepted where:
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The product has been materially damaged through customer misuse
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The product has been altered or modified without authorization
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The customer has failed to take reasonable care of the product
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The request falls outside applicable return rights
This section does not remove statutory consumer protections that apply to defective, faulty, misdescribed or otherwise legally protected goods.
12. Refund Confirmation
After we process an approved refund, we will normally send confirmation by email.
The actual posting time depends on the customer's payment provider or bank.
13. How to Request a Return or Refund
Contact us at:
Please use the subject line:
Return / Refund Request – [Order Number]
Our support team will review your request and explain the next steps.
14. Contact Information
Boyomas
63 Wolfe Rd
Thorpe Hamlet
Norwich NR1 4HT
United Kingdom
Email: support@boyomas.shop
Phone: +44 (772) 406-0265
Website: www.boyomas.shop